TERMS & CONDITIONS

Last Updated: October 2025

Welcome to the Panouge Paris website (the “Site”), operated by Panouge USA LLC (“Panouge USA”, “we”, “us”, or “our”), a Delaware limited liability company with its registered address at 169 Madison Ave, STE 38433, New York, NY 10016 US.

By placing an order with Panouge USA for Products sold on this Site (“Products”), you confirm that you have read, understood, and agreed to these Terms and Conditions (“T&Cs”). Please read them carefully. If you are unhappy with any aspect, please contact our Customer Care team before placing your order by clicking the link here.

We may update these T&Cs occasionally. The version in effect at the time of your order will apply. If we revise these T&Cs in a way that materially affects your order, we will notify you in advance with instructions on how to cancel if you wish.

1. About Panouge

All sales on this Site are made by Panouge USA LLC, whose registered address is located at 169 Madison Ave, STE 38433, New York, NY 10016 US.

2. Product Information and Pricing

We aim to provide accurate descriptions and prices. Prices are displayed in U.S. dollars, excluding applicable sales taxes and shipping charges, which appear at checkout. Prices and product availability are subject to change without notice before order confirmation.

3. Ordering and Payment

Orders must be placed via the Site and are subject to acceptance by Panouge USA. Payment is via accepted credit cards. Ownership of Products remains with us until full payment is received.

4. Shipping and Delivery

We ship only within the U.S., excluding Alaska, Hawaii, and U.S. territories, unless stated otherwise. Shipping costs and delivery estimates are displayed at checkout. Risk of loss and title transfer upon delivery by the carrier.

5. Returns, Exchanges, and Refunds

We do not accept returns or exchanges. If you experience an issue with your order, please complete our contact form here, and our team will review your inquiry.

6. Limitation of Liability

To the fullest extent permitted by law, Panouge USA is not liable for any indirect, incidental, or consequential damages arising from use of Products or the Site. Liability for personal injury or fraud is not limited.

7. Force Majeure

Panouge USA is not responsible for delays or failures caused by circumstances beyond reasonable control, including government restrictions, or delivery disruptions.

8. Governing Law and Dispute Resolution

These T&Cs and any disputes are governed by New York law without regard to conflict of law principles. Exclusive jurisdiction and venue lie in courts in New York County.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy posted on this Site, which includes rights under California’s CCPA/CPRA.

10. Contact Information

Panouge USA LLC
169 Madison Ave STE 38433
New York, NY 10016 US
Email:
Phone number: +33 1 47 20 56 77